Welcome to the STAR Program!

STAR Frontline Training

STAR PROGRAM INFORMATION - Interested in being a part of the 2020 STAR Class? Stay tuned for the registration process in Spring of 2020!
The Stark County Convention and Visitors' Bureau is excited to offer a new format of our STAR Frontline Training Program, which stands for Stark Tourism Ambassador Recognition. This program is FREE for students and designed to educate frontline employees, special event volunteers, museum docents, interns, and new employees in the tourism sector. Our goal is to enhance customer service skills, strengthen partnerships between tourism venues, and drive traffic to locally owned businesses and tourism destinations in Stark County. Your employees will get an in-depth look at the tourism assets of Stark County and learn more about their significant role in the tourism industry! 

Congratulations to the 2019 STAR Graduates!

Lynn Biery, Sebring Mansion Inn & Spa
Emily Bryan, Visit Canton
Alexander Burkett, Akron/Canton Jellystone
David Clounie, Akron/Canton Jellystone
Debbie Crusco, Hall of Fame Academy
Christopher Cugini, Mother Angelica Tour
Crystal Cyrus, Community Volunteer
Tara Dedmon, Chrysalis Beauty in Transition
Sandra Dowding, Mother Angelica Tour
Lynette Farrar, Canton Museum of Art
Sunny Jean Fletcher, Community Volunteer
Barbara Gaskell, Mother Angelica Tour
Rhonda Griffin, Barley's Event Center
Robin Gruszecki, Sebring Mansion Inn & Spa
Shellby Jansen, Clay's Park Resort
Jennifer Johnson, US Army Retired/Community Volunteer
Wendy Kertesz, Monarch a living resort
Karen King, Hall of Fame Academy
Christa Kozy, Hartville Kitchen & Collectibles
Sonia Kutcher, Community Volunteer
Kellie Lesho, Canton Palace Theatre
Cindy Lessman, Chrysalis Beauty in Transition
Tracey Mackey, Community Volunteer
Pat Monnot, Barley's Event Center
LaTrese Moore, Ramada
Cindy Moser, Community Volunteer
Jennifer Pratt, Fairfield Inn Canton South
Pam Royer, Gervasi Vineyard
Mara Rudolph, Hartville Kitchen & Collectibles
Lori Spall, The Troll Hole Museum
Shirley Stephenson, Beech Creek Gardens & Nature Preserve
Theresa Thomas, Community Volunteer
Marj Thompson, Ramada
Ronnie Turpin, The Workshop Inc



Who is the audience we want to participate in this curriculum?

  • Hotel and attraction frontline staff
  • New sales staff at hotels and attractions
  • Volunteers for events, museum docents, and interns
  • Any new employee in the Stark tourism sector

What will STAR Students learn?

  • Customer Service best practices.
  • What is tourism and what does it mean to Stark County - bed tax, economic impact, tourism trends, etc.
  • What is a Convention & Visitors Bureau? Learn more about what we do and how we promote Stark County as a tourist destination!
  • General overview of Attractions, Restaurants, Cultural Institutions and Events in the region.
  • How their knowledge makes a difference, understanding how to answer questions and where to quickly find information.
  • Visit first hand some of our major tourist destinations!
  • Students will experience a walking tour of the Canton Arts District!

What will the student receive for participating in the class?

  • Students will receive the book Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.
  • Students will have the opportunity to be exposed to a variety of destinations using the STAR Travel Passport’s exclusive offers created for STAR students.
  • Graduating STAR Students will receive a ticket to attend and be recognized as a STAR graduate at the 2019 Visit Canton Tourism Week Celebration on May 9th.
  • Graduating STAR Students will receive a certificate and a STAR recognition pin to wear on their uniform.   
  • The program is FREE, and although not mandatory, we do encourage employers to compensate their staff for their time during the seven (7) hours it takes to complete both sessions 

2019 Class Dates & Information:

Session I: Thursday, March 7: 10:00 AM - 2:00 PM at the Akron Canton Airport & Bus Tour through select Stark County Attractions (Lunch Included)
Session II: Thursday, April 11: 10:00 AM - 1:00 PM at Visit Canton Downtown Canton & Downtown Canton Walking Tour (Lunch Included)
Graduation: Thursday, May 9: 11:00 AM - Travel & Tourism Week Celebration Luncheon
STAR Passport: March 7 - June 14: Experience the Stark County destination firsthand utilizing the STAR Travel Passport. The Passport provides STAR students complimentary admissions at select attractions.